A webinar featuring Ovum's Ian Jacob

Reading a roadmap requires a navigator

Wednesday, March 10th 1:00 PM EDT / 11:00 AM PST

The recent release of the Avaya-Nortel roadmap has many people wondering what lies ahead for their customer contact initiatives. And it raises many questions about the inevitable integration issues that arise from blending two formerly divergent product paths.

This webinar will present two unique perspectives. First, hear Aspect CTO Gary Barnett's perspective on the challenges of post-merger product integration based on his experiences leading Aspect through multiple acquisitions. Then, get insights from Ovum's Ian Jacobs into what critical capabilities should be considered as you review contact center vendor roadmaps.

Topics include:
  • Consolidating multiple capabilities on a single unified communications platform
  • Key considerations on the role of workforce optimization
  • Outbound technologies for proactive customer communications
  • The role of unified communications and collaboration in supporting the 2.0 customer interaction model
Whitepaper Receive a BONUS WHITEPAPER when you register:
Top Priorities for Your Next-Generation Contact Center
by Ian Jacobs

Whether the Avaya-Nortel roadmap has impacted your go-forward plans or you're just re-thinking your customer contact strategy, you can't afford to miss this discussion.

About the Speakers

Gary Barnett

Ian Jacobs
Senior Analyst, Ovum
Ian Jacobs is a Senior Analyst on the Customer Interaction Technologies team, covering contact center markets and technologies. With a strong focus on core routing technologies and customer experience issues, Ian monitors and analyzes emerging trends, technologies and market dynamics in the contact center, speech and CRM industries.


Gary Barnett

Gary Barnett
Chief Technology Officer and Executive VP, Aspect Technical Services and Research & Development
As Chief Technology Officer (CTO) and Executive Vice President of Aspect Technical Services and Research & Development at Aspect, Gary Barnett is responsible for corporate planning, product architecture and lifecycle management. He oversees strategic partnerships and long-term product integration plans that support enterprise-level applications.


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Aspect and Aspect Software are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.